Computer and Technical Skills

Published: Monday, 01 October 2018

1. Using a computer software that is related to job

2. Using job related equipment

3. Installing Equipment

4. Installing software on computers

5. Using the internet, including email and search engines

6. Using equipment such as printer, copiers and fax machines.

7. Troubleshooting problems with hardware, software and other equipment

8. Inspecting equipment to identify problems, troubleshoot problems and repair equipment

9. Maintaining equipment

 

 

1. Using a computer software that is related to job

What is it?

It's a skill involving comprehension and intuition of computer programs and the interpretation of most frequently used icons and menus that helps you to work more fluently with the computer software related to job.

 

Aims?

  • To be confident when using first time a computer software
  • Efficiency and fluency using software
  • Adaptability to new software

 

How to get or improve it?

  1. Learning the most frequently used icons and menus.
  2. Having a basic knowledge of computer software (Windows, etc)
  3. Learning the different shortcuts to maximize use of the software
  4. Following instructions of the software or the user guide that comes within it.
  5. Consulting online in the web page of the developer

 

Benefits and consequences

People with this skill tend to …

  • Not to hesitate interpreting information and looking for entries.
  • Create a correct and fluid way to do their job.
  • Controleren de vereisten voordat u software gebruikt die mogelijk niet compatibel is met uw apparaat.
  • Ask questions about the software or consulting the web page of the makers.
  • Verify and update software regularly

People without this skill tend (to) …

  • Hesitate interpreting information and looking for entries.
  • Not to Create a correct and fluid way to do your job.
  • Not to verify the requirements before beginning using software that may not be compatible with your device.
  • Not to ask questions about the software or consulting the web page of the makers.
  • Niet te verifiëren en te updaten software regelmatig

 

Activities

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2. Using job related equipment

What is it?

It is the interaction with the devices and materials in your work. It's not about knowing all the tools available on the market, but only those related to your professional environment, as you will need to know what its function is and how it is used in the most efficient and effective way; thus extending the life of the technical equipment.

 

Aims?

  • Not to use company money in unnecessary material if you have that responsibility.
  • Not to ask for things we don't really need.
  • To ask for things that are necessary for the optimal functioning of our and our workmates’ equipment.

 

How to get or improve it?

  1. Basic concepts to know If s.o. wants to develop this skill. It should be the obligation of schools to ensure the acquisition of these skills. And one should not wait to enter the world of work to learn how to use them, which is what usually happens these days. Teaching is also not sufficiently focused on solving conflicts with this matter in a practical way. 
  2. Knowing how to use the tools/information sources available for support. Using information tools is necessary for any field. The main ones are, either to have a book/manual specialized in the subject, or to be registered to a forum of and usually problems very similar to those they may have to come with. It is very important to learn how to analyse the trust of Internet forums or tutorials, to develop a comprehensive reading that will be useful to us before instruction manuals and not to ignore the signs that something’s wrong. 

 

Benefits and consequences

People with this skill tend to …

  • Turn off computers when they are not using them.
  • Not to ask to buy tools we don’t need.
  • Read manuals on how to use the different products or tools.
  • Know how to tell information that is reliable from information that is not.

People without this skill tend to …

  • Use company equipment for personal profit.
  • Keep the equipment when they are not using it and someone can need it. 
  • Leave the devices switched on at the end of the day (if it is required to turn them off).
  • Over-rely on their skills and ignore instructions from others.
  • Not to believe they are capable of mastering the equipment or understanding the user manuals.

 

Activities

A good habit in the classroom would be to use manuals, websites and forums related to the topic and/or device from which we want to learn.

 

 

3. Installing Equipment

What is it?

Most equipment devices usually have an installation manual or guide that you can even find on the provider's website. This skill talks about how we use this guides and take advantage of all the knowledge we have at our disposal.

 

Aims?

By making use of this information, you can install any equipment/device that is necessary for us, and make it work in the right way, as much as we can. In order to achieve this, it is strictly necessary to continue at the foot of the letter everything that the manual or the guide tells us to do in the safest way.

 

How to get or improve it?

  1. To know the basic concepts necessary to be able to acquire it.  To purchase it, simply read manuals, consult guided tutorials, in audiovisual format or text formatting, before watching any tutorial or reading a manual, check if it is, or the company has an official one to guarantee all the information. 
  2. Knowing how to use the tools/information sources available for support. There may be certain novelties, but if there is a common factor or factors, those factors will be taught in class as if it were just one more section for each subject that needs it without forgetting the practical part that will create a great skill in the student. 

 

Benefits and consequences

People with this skill tend to …

  • Make use of as many manuals as necessary or guides.
  • Ask for help from the company’s IT professionals.
  • Search for courses/information on your own. 

People without this skill tend to …

  • Trust blindly in our knowledge, which to the human being can be wrong or confusing.
  • Not to consult any information that could have serious consequences for the life of their device.

 

Activities

School education is essential, a student can do his or her own research in order to improve their current knowledge, leading to further training, but should be also the educational part who provides as much general information on the subject as possible, such as to make it seem convenient.

 

 

4. Installing software on computers

What is it?

A skill that allows to install software on a personal or work-related computer.

 

Aims?

  • To learn the basics on installing any kind of software
  • To follow the installation instructions.
  • To know the basic requirements of the computer before installing software.
  • To learn the different ways of uninstalling the software. 

 

How to get or improve it?

  1. Reading online guides and following the instructions by the makers of the software.
  2. Watching tutorials from a trusted source.
  3. Following your trainers’ advice.
  4. Asking questions.

 

Benefits and consequences

People with this skill tend to …

  • Save all their work before starting installation. Some procedures may require restarting your computer and you can lose the data that have not been saved. 
  • Install software from reliable sources. Installing software from Microsoft is not the same as from an unknown maker.
  • Close all running programs so that they do not interfere with the installation.
  • Uninstall old software before starting installing new ones.

People without this skill tend to …

  • Shut down their computer during the installation.
  • Install software which is not related to work, such as games or social media.
  • Install software with malware.

 

Activities

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5. Using the internet, including email and search engines

What is it?

That consists of all the uses of the Internet (searching for information, communication, teamwork, etc.) in an efficient and safe way.

 

Aims?

  • Developing the ability to search for information to function in different work environments.
  • Ability to collaborate and work in a team.
  • Communicate with people.
  • Promote self-sufficiency.
  • Self-learning and responsibility.

 

How to get or improve it?

  1. Basic concepts to know if s.o. wants to develop this skill.
    • First of all you have to create a new user with your personal data to perform this step you must enter the email you want and create an account.
    • Once the account is created, you can send and receive emails. To send emails you have to go to the section to write, you will get a window where you have to select one or more recipients then write the subject and then write the text or attach the document according to what you want to send. 
    • Within the text we can format: modify font, change alignment, colour, etc.
    • In addition to sending emails you have to learn to answer them, forward them, create groups, chats, organize emails in folders, indicate if they are important …
    • To answer them, you will have to go to the email they have sent you and go down to where you want to answer, once there you will get a square where you will be able to write or attach following the steps to send the emails. 
    • To resend them (send an email to a person who has already been sent to another person before) you will have to pick up the email that you have been sent or sent, click the arrow to the right or the option to resend, choose recipients and you give to send. 
    • In addition to traditional emails depending on the type of emails you can create individual or group chats such as the type or service of gmail: To work togheter with use cases of situations with the trainees and how we could cope with this situations.
  2. To develop any skill, learners must have certain (also developable) essential qualities: 
    • Desire to learn.
    • Improvement instinct. 
    • It is important to be receptive, not to criticize other points of view and in fact to use the opinions of others in an enriching way.
    • Carry out the requested practices and record any doubts that may arise. 

 

Benefits and consequences

People with this skill tend to …

  • Communicate with suppliers or clients by mail.
  • Use planning and agenda programs (improves punctuality and management).

People without this skill tend to …

  • Send personal emails after work hours.
  • Send emails without a hidden copy.

 

Activities

Types of activities to develop for learning it:

  • Sending and receiving emails.
  • Creating email accounts
  • Create new contacts, groups, …
  • Know the entry tray:
    • Here we will present, in order of arrival (most recent first) all the received emails, we will be able to select emails and give them an important mark to find them easily, organize them in different folders or delete them.
    • Edit a mail sending emails with a hidden copy, attaching documents, … The first thing we must do is go to “New” or “Write”. Once here we must fill in the spaces “Subject” and “Body”. We must have a special consideration with the concepts “CC” and “CCO”, its function is to send the mail to different people without having to repeat it one by one. We must take into account the difference between the two concepts, the “CC” has a more personal and intuitive use, we will simply fill in the space with all the emails we want to send it to. 

 

 

6. Using equipment such as printer, copiers and fax machines.

What is it?

Ability of using machines like fax, copiers, etc. in the right way.

 

Aims?

  • To make the work easier by having a previous knowledge of English and IT language.
  • Not to waste time on how to solve these problems by being independent and trying to solve them.
  • To improve the environment with good communication..
  • To acquire knowledge of how to use the computer programmes and having the will to learn that ability.
  • Not to make a big deal of any situation you are not able to solve and, if that is the case, to keep calm and ask for help.
  • To be able to understand any manual and explanation about the solution to the problem and to pay attention to your peer’s explanations. 

 

How to get or improve it?

  1. Receiving an education on the subject attending classes in educative centres.
  2. Reading the manual of the equipment and following the right steps.
  3. Paying attention to the explanations.
  4. Putting your knowledge into practice.
  5. In the moment you need to use any app you don’t know, asking for help to someone that can explain it and pay attention to it. 

 

Benefits and consequences

People with this skill tend to …

  • Be willing to learn. (By making questions about what you don’t know).
  • Ask questions about the company’s procedures at the beginning of their work to avoid the possibility of failing.
  • Pay attention and then putting the information into practice and not being annoyed by having to consult about the same issue again.
  • Offer help in their free time and be willing to do it. 
  • Have the disposition to carry out any work ordered.
  • Be self-confident to, not be afraid of failure and therefore finding solutions. 

People without this skill tend to …

  • Not know the machines, spending more resources than necessary and wasting time or generation queues, i.e. if you’re working in a public administration and you don’t enter the data correctly, you can cause a jam in the fax machine when sending documents to other companies or a queue of people who want to use it too. 
  • Have excessive self-confidence when working on things that you don’t know. 
  • Not to enter the data correctly. 

 

Activities

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7. Troubleshooting problems with hardware, software and other equipment

What is it?

Ability to achieve the capacity to deal and solve equipment problems. 

 

Aims?

  • Make the work easier by having basic knowledge of English and IT language 
  • Minimize expenses by putting into practice the IT skills and the achieved knowledge. 
  • Not wasting time on how to solve those problems by being creative and trying to solve them.
  • More effectiveness by being keen on problem solving skills.
  • Improve the environment by helping your peers solving their hardware and equipment problems.

 

How to get or improve it?

  1. Acquiring basic knowledge in the speciality school, or in IT courses: 
  2. The process of solving problems with hardware and other equipment implies: 
    • Detecting equipment and hardware failures.
    • Reading the manual of the equipment before using it or trying to repair it. 
    • Practicing possible issues and solutions beforehand and paying attention to the professionals that normally solve those problems in order to not having to ask them for help. 

 

Benefits and consequences

People with this skill tend to …

  • Learn how other people solve the problem in case it happens to them so as to be able to solve it by yourself.
  • Know when to ask for help before causing bigger problems.
  • Make constant backups to avoid the possibility of an information loss. 

People without this skill tend to …

  • Not to install the correct programs that can cause on an information loss.
  • Use material incorrectly.
  • Solve the problems without knowledge.
  • Not to make any backup.
  • Eat or drink close to the machines.
  • Not to have a good electricity source.
  • Not to have the right material.
  • Be uninterested people.
  • Be Impatient
  • Lack motivation 

 

Activities

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8. Inspecting equipment to identify problems, troubleshoot problems and repair equipment

What is it?

With this skill, when you find a problem in the job equipment, we are able to inspect it and repair it by ourselves. 

 

Aims?

  • Autonomy: To be able to fix a problem without any help.
  • To know the features of the equipment that we’re working with. 
  • To be more proactive to troubleshoot problems.
  • To create tasks to be carried out more efficiently.
  • To learn other tasks to improve its work. 

 

How to get or improve it?

  1. Knowing the environment and also the equipment we’re working with.
  2. In the case we need tools, to know how to use them.
  3. Knowing how fair you can get trying to solve them.
  4. Knowing the security measures to ensure safety.
  5. In case we have manuals, knowing how to use them. 

 

Benefits and consequences

People with this skill tend to …

  • Understand a manual
  • Know how to find a manual from trusted source.
  • Handle electronic devices when unplugged from the AC.
  • Show initiative and proactive approach which is highly valued and appreciated in employees.
  • Try to be a good co-worker and not accuse other colleagues of something even if they know it is wrong, they should solve it.

People without this skill tend to …

  • Not to Search in forums instead of reading an official manual.
  • Manipulate electronic devices plugged to the AC.
  • Be Impatient.
  • Lack of motivation, interest and initiative

 

Activities

  • In the case we need a manual, read it.
  • Practising with small tasks
  • Knowing the environment and inspecting the device that we use. What tools do we need to know? Information sources available a manual.

 

 

9. Maintaining equipment

What is it?

To keep equipment in good condition to ensure a perfect performance. 

 

Aims?

  • To avoid unnecessary problems.
  • To avoid unnecessary expenses.
  • To make the life of the equipment longer.

 

How to get or improve it?

  1. To check the equipment every year.
  2. To locate the places/sites where they can be. 
  3. To read the manufacturer’s recommendations. 

 

Benefits and consequences

People with this skill tend to …

  • Follow the protocol properly.
  • Evaluate of the equipment.
  • Diagnose the problem in time.
  • Keep the equipment clean and check it frequently.
  • Take responsibilities.
  • Do their best.

People without this skill tend to …

  • Not to follow the protocol properly.
  • Not to do an evaluation.
  • Not to detect problems in time.
  • Not to keep equipment clean.
  • Be impatient.

 

Activities

  • Being able to do a periodic inspection.
  • Practising how to avoid problems. 
  • Knowing the maintenance guide.

 

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